How to delete your DoggyWalky account

This is a translation of the Ukrainian original. If the two versions differ, the Ukrainian version prevails.

In the app (recommended)

1. Open Профіль (Profile) and tap ⚙ Налаштування (Settings).
2. Tap Видалити акаунт… (Delete account…), then press and hold the Утримуй, щоб видалити (Hold to delete) button.
3. If you sign in with Apple, Apple will ask you to confirm it is you, so that the app can revoke its access to your Apple ID. If you close the Apple window, the account is still deleted, and you can remove the access yourself (see below).
4. The account and data are deleted immediately and cannot be restored.

Last updated: 5 November 2026.

Without the app

Write to privacy@doggyapps.com from the address you sign in with (or state that you sign in with Apple / Google), with the subject “Account deletion”. We will delete the account within 30 days and let you know.

What is deleted

• your account (together with the email and the data that Apple or Google passed on), name, privacy zones, sign-in sessions, notification tokens, and your photos;
• your membership in dog families;
• dogs for which you were the only member, together with their walks, fog, and photos;
• the app's access to your Apple ID, if you signed in with Apple: the app asks Apple to revoke it (on iPhone, after you confirm through Apple). If you delete the account from a device other than an iPhone or by email, or closed the Apple window, you can remove DoggyWalky from the list yourself: on iPhone — Settings → your name → Sign-In & Security → Sign in with Apple.

What is erased on your phone

On the phone from which you delete the account: walks waiting to be sent, the current unsaved walk, your “parked” walks (if you signed out of the account), the marker of your account, the remembered sunrise and sunset times, the “photo or Safari lookalike” choice for dogs, the list of walks “with transport”, copies of the dogs’ AI stickers and the last registered notification token; the session ends. If the app tells you that something could not be erased, delete the app. On other phones where you signed in, delete the app to remove the data stored there.

What remains

• For shared dogs, your walks remain in the family history, without your name.
• De-identified AI recognition records (date and cost, not linked to you), kept for budget control.
• Database backups (if they exist on the current hosting plan) are overwritten within 7 days.
• Server technical logs (IP addresses of requests, the sign-in log) are erased automatically within 7 days; emails with the sign-in code in Resend — within 30 days.
• Crash reports in Sentry (up to 90 days) and usage statistics in PostHog (up to 1 year) — linked at most to the account pseudonym; on request to privacy@doggyapps.com, we will delete them earlier.